feat: Add Chatwoot Agent Bot prototype and FAQ knowledge base
- Created chatwoot-agent-bot/ with Node.js webhook server - Bot detects intent (greeting, billing, technical, features, account) - Auto-responds from FAQ knowledge base or escalates to human - FAQ-KB.md: Living knowledge base that grows with customer questions - CHATWOOT-SETUP.md: Complete deployment and configuration guide - Supports Telegram notifications on escalation - Bot runs on port 3001, ready for Chatwoot webhook integration
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199
agents/junior-ae/tier1-batch-updater.py
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199
agents/junior-ae/tier1-batch-updater.py
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#!/usr/bin/env python3
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"""
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Tier 1 Batch Updater - Rate Limited
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- Updates CRM 'tier' field with "Tier 1", "Tier 2", etc.
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- Processes 1 lead per second to avoid rate limits
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- Runs in background, updates state
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"""
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import json, re, time, urllib.request, ssl
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from datetime import datetime
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from pathlib import Path
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SCRIPT_DIR = Path(__file__).parent
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STATE_FILE = SCRIPT_DIR / "state" / "tier1-batch-state.json"
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CRM_URL = "https://salesforce.hoaledgeriq.com/rest"
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CRM_TOKEN = "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiI5M2FmNGFmNS0zZWQ0LTQ1ZDMtOWE5Zi01MDMzZjc3YTY3MjMiLCJ0eXBlIjoiQVBJX0tFWSIsIndvcmtzcGFjZUlkIjoiOTNhZjRhZjUtM2VkNC00NWQzLTlhOWYtNTAzM2Y3N2E2NzIzIiwiaWF0IjoxNzczMzI4NDQzLCJleHAiOjE4MDQ3ODE2NDIsImp0aSI6IjIwZjEyYzkwLTRkMDctNGJmNi1iMzk3LTZjNmU3MzlmMThjOCJ9.zeM5NvwCSGEcz99m2LYtgb0sVD6WUXcCF7SwonFg930"
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ssl_context = ssl.create_default_context()
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ssl_context.check_hostname = False
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ssl_context.verify_mode = ssl.CERT_NONE
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def log(msg):
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ts = datetime.now().strftime('%H:%M:%S')
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print(f"[{ts}] {msg}")
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def load_state():
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if STATE_FILE.exists():
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return json.loads(STATE_FILE.read_text())
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return {"processed_ids": [], "batch_start": None}
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def save_state(s):
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STATE_FILE.write_text(json.dumps(s, indent=2))
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def get_tier_label(score):
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"""Convert score to tier label (CRM format)"""
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if score >= 8:
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return "TIER_1"
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elif score >= 6:
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return "TIER_2"
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elif score >= 4:
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return "TIER_3"
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else:
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return "TIER_4"
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def score_lead(note):
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"""Score a lead 1-10 based on criteria"""
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temp = note.get('temp', 'COLD')
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if not temp or temp not in ['HOT', 'WARM', 'COLD']:
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temp = 'COLD'
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title = note.get('title', '').upper()
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if title.startswith('HOT:'):
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temp = 'HOT'
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elif title.startswith('WARM:'):
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temp = 'WARM'
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body = note.get('bodyV2', {}).get('markdown', '') if isinstance(note.get('bodyV2'), dict) else ''
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title = note.get('title', '')
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text = f"{title} {body}".lower()
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# Extract units
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units = None
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for pattern in [r'units:\s*(\d{1,4})', r'(\d{1,4})\s*(?:homes|units|lots)', r'community\s*of\s*(\d{1,4})']:
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match = re.search(pattern, text, re.IGNORECASE)
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if match:
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try:
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units = int(match.group(1))
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if 10 <= units <= 5000:
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break
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except:
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pass
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# Check budget
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has_budget = 'budget pdf' in text or 'budget.pdf' in text or ('budget' in text and 'found' in text)
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has_site = 'https://' in text or 'http://' in text
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score = 0
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# Temperature (max 3)
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if temp == 'HOT':
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score += 3
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elif temp == 'WARM':
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score += 2
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# Units (max 4)
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if units:
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if 150 <= units <= 400:
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score += 4
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elif 100 <= units < 150 or 400 < units <= 500:
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score += 3
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elif 50 <= units < 100 or 500 < units <= 1000:
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score += 2
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else:
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score += 1
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# Budget (max 2)
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if has_budget:
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score += 2
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elif has_site:
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score += 1
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# Website (max 1)
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if has_site:
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score += 1
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return score
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def update_crm_tier(note_id, tier_label):
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"""Update CRM note with tier field"""
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try:
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patch_data = json.dumps({
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"tier": tier_label
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}).encode()
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req = urllib.request.Request(
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f"{CRM_URL}/notes/{note_id}",
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data=patch_data,
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headers={
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"Authorization": f"Bearer {CRM_TOKEN}",
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"Content-Type": "application/json"
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},
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method='PATCH'
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)
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opener = urllib.request.build_opener(urllib.request.HTTPSHandler(context=ssl_context))
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with opener.open(req, timeout=20) as r:
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return True
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except Exception as e:
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log(f" ✗ Update failed: {e}")
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return False
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def fetch_recent_notes(limit=200):
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"""Fetch recent notes"""
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try:
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req = urllib.request.Request(
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f"{CRM_URL}/notes?limit={limit}&order[createdAt]=desc",
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headers={"Authorization": f"Bearer {CRM_TOKEN}", "Accept": "application/json"}
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)
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opener = urllib.request.build_opener(urllib.request.HTTPSHandler(context=ssl_context))
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with opener.open(req, timeout=30) as r:
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data = json.loads(r.read().decode())
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return data.get('data', {}).get('notes', [])
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except Exception as e:
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log(f"Fetch error: {e}")
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return []
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def main():
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log("=" * 60)
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log("Tier 1 Batch Updater - Starting")
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log("=" * 60)
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state = load_state()
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processed_ids = set(state.get('processed_ids', []))
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if not state.get('batch_start'):
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state['batch_start'] = datetime.now().isoformat()
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save_state(state)
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# Fetch recent notes
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notes = fetch_recent_notes(500)
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log(f"Fetched {len(notes)} recent notes")
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updated = 0
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skipped = 0
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for i, note in enumerate(notes):
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note_id = note.get('id')
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title = note.get('title', '')[:50]
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# Skip if already processed
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if note_id in processed_ids:
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skipped += 1
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continue
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# Score the lead
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score = score_lead(note)
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tier_label = get_tier_label(score)
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# Update CRM
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if update_crm_tier(note_id, tier_label):
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log(f" ✓ [{score}/10] {tier_label}: {title}")
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updated += 1
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# Save state after each update
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processed_ids.add(note_id)
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state['processed_ids'] = list(processed_ids)[-25000:]
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state['last_updated'] = datetime.now().isoformat()
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save_state(state)
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# Rate limit: 1 second between updates
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time.sleep(1)
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log("\n" + "=" * 60)
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log(f"Batch Complete!")
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log(f" Updated: {updated}")
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log(f" Skipped: {skipped}")
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log(f" Total processed: {len(processed_ids)}")
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log("=" * 60)
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if __name__ == "__main__":
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main()
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