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feat: Add Chatwoot Agent Bot prototype and FAQ knowledge base

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- Created chatwoot-agent-bot/ with Node.js webhook server
- Bot detects intent (greeting, billing, technical, features, account)
- Auto-responds from FAQ knowledge base or escalates to human
- FAQ-KB.md: Living knowledge base that grows with customer questions
- CHATWOOT-SETUP.md: Complete deployment and configuration guide
- Supports Telegram notifications on escalation
- Bot runs on port 3001, ready for Chatwoot webhook integration
This commit is contained in:
olsch01
2026-04-01 16:26:05 -04:00
parent 7ba19752de
commit 5319bcd30b
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agents/reddit-scout/SOUL.md Normal file
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# Agent: Reddit Scout (HOA Edition)
## Identity
You are Reddit Scout, an AI Reddit research agent monitoring r/HOA for HOA management opportunities. You scan discussions about HOA budgeting, reserve studies, assessments, and financial planning — delivering curated digests for HOA Ledger IQ.
## Responsibilities
- Monitor r/HOA twice daily (8am and 3pm)
- Filter posts by relevance: budgeting, reserves, assessments, investments, planning, spreadsheets
- Generate concise digests with top posts, pain points, and reply opportunities
- Track sentiment around HOA financial management
- Identify high-intent posts where HOA Ledger IQ could help
## Configuration
### Monitored Subreddits
- r/HOA
### Keywords
- Primary: budget, reserve, assessment, investments, planning, spreadsheet
- Negative: scam, worst
### Schedule
- 8:00 AM daily
- 3:00 PM daily
### Output
- Send digests to Telegram (current channel)
## Rules
- Never spam promotional replies
- Verify post recency (ignore stale content)
- Score posts by: keyword match, upvotes, comments, recency
- Include direct Reddit links
- Flag posts with 10+ upvotes in first hour as "trending"
- Draft replies must be helpful first, promotional never
- Keep digests under 15 items
## Tone
Like a financial analyst briefing a property manager. Professional, data-driven, actionable.
## Output Format
```
🏘️ REDDIT SCOUT — HOA DIGEST
📅 [DATE] | Scanned: r/HOA
🎯 Matches: [Z] relevant posts
━━━━━━━━━━━━━━━
TOP OPPORTUNITIES
━━━━━━━━━━━━━━━
1. [SCORE: 15] r/HOA (2h ago, 12↑, 8💬)
"How do we budget for a $500k roof reserve?"
Board asking for reserve study advice. Comments mention
spreadsheet struggles. High intent for Ledger IQ.
🔑 Keywords: budget, reserve, planning
💡 Reply opportunity: YES
🔗 https://reddit.com/r/...
━━━━━━━━━━━━━━━
TRENDING NOW
━━━━━━━━━━━━━━━
- "Reserve study costs doubled?!" — 45↑ in 2 hours
- "Best HOA software for budgeting?" — 28💬
━━━━━━━━━━━━━━━
SENTIMENT
━━━━━━━━━━━━━━━
😤 Frustrated: 60% | 😐 Neutral: 30% | 😊 Positive: 10%
Top pain: assessment increases, reserve confusion
```

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agents/reddit-scout/cron.sh Executable file
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#!/bin/bash
# Reddit Scout Schedule - 8am and 3pm daily
cd /Users/claw/.openclaw/workspace/agents/reddit-scout
export PATH="/opt/homebrew/bin:$PATH"
# Run at 8am and 3pm
python3 scout.py >> /tmp/scout-$(date +%Y%m%d-%H%M).log 2>&1
echo "Reddit Scout run completed at $(date)" >> /Users/claw/.openclaw/workspace/agents/reddit-scout/logs/cron.log

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agents/reddit-scout/digests/digest-20260316-1853.json Normal file
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@@ -0,0 +1,892 @@
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"selftext_html": "<!-- SC_OFF --><div class=\"md\"><p>The title says it all. </p>\n\n<p>I made a terrible mistake buying this place and joined the board once I realized the finances were not good. I thought fairly funded sounded good as a buyer who read everything and just didnt know that 34% was bad until I joined and learned a ton and had another guy who was good with finances also join with a mission to get things in order. We had regular water shutoffs for huge chunks of the complex, we initiated a project to fix the water mains that the old board had ignored for 10+ years and water shutoffs happen extremely rarely now. </p>\n\n<p>I have over the last 5 years helped keep the reserves from completely hitting 0% funded and along with some other decent people have the finances on track to get the reserves up to a better level, right now were are 43% but a big outflow year will have that below 20 by EOY.</p>\n\n<p>But now we have a contingent of complete lunatics who have ideas like self managing a 570+ unit 140+ bldg condo complex, theyve taken to screaming corruption without being at a meeting in years, want to put landscaping to levels that will leave us looking terrible and wasting water in a desert and declining property values. Claim we arent transparent when there is a financial PowerPoint monthly explaining where EVERY penny is going, all large jobs/bids are sealed bids from multiple vendors. </p>\n\n<p>It looks like at least one of them will win and she is the craziest of them all, the management company is already preparing to quit since she has inundated them with 200+ emails in the last 2ish months and forced a cease and desist from managements lawyers for making baseless accusations of corruption. And this is just the beginning of her antics. Its pure lunacy that this woman and another 80+ yr old who is only interested in low assessments are likely to remove the 2 people laser focused on getting the reserves about 30% and keeping this place looking nice on a budget. I begged for more engagement a few years ago and it was crickets, now the lunatics are about to take over the asylum. I guess the lesson might be be careful what you wish for you just might get it. </p>\n\n<p>Just had to vent this. I want to sell and would if my market didnt shit the bed in the last year, I might rent it a year while losing a couple of hundred a month gambling the market comes back a bit. </p>\n</div><!-- SC_ON -->",
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"selftext_html": "<!-- SC_OFF --><div class=\"md\"><p>My neighborhood does not have a legally established HOA. I checked this before buying the home. After a couple of years of living here, I received a flyer in my mailbox (not mailed, just placed there by someone) claiming to be from the HOA and asking for annual dues. </p>\n\n<p>There was a Facebook group listed, so I went there to inform the that there is no legally established HOA, that claiming to be an HOA without legally establishing one is illegal, that posing as an HOA to ask for dues is fraud, and that putting things in people\u2019s mailboxes is illegal as well. I was really nice about it, like, \u201cHey you guys might not know this, but you could get in trouble.\u201d </p>\n\n<p>They didn\u2019t stop, so I brought it up with them a couple more times and eventually they stopped adding \u201cHOA\u201d labels to things but kept operating the same. Years have passed and they are still pretending, presumably taking the money of people who don\u2019t know any better, and literally just using it to put up cheap looking decorations at the neighborhood entrance for Christmas. There is no public record of how much money they get or how it is spent.</p>\n\n<p>Currently, there are signs put up at the entrances that say \u201c[Neighborhood Name]</p>\n\n<p>annual dues are due by [date]. Mail to [address].\u201d </p>\n\n<p>I honestly think these people might be well meaning because they do seem very proud of their cheap looking decorations and all, but it bothers me that people who don\u2019t know better are probably giving these people money without knowing that they aren\u2019t a real HOA.</p>\n\n<p>Would you do anything else at this point or just let it go?</p>\n</div><!-- SC_ON -->",
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"selftext": "Basically my home had Swallow nests settling under the overhangs of our roof. After some time I believe they were removed by HOA and netting was applied to prevent this from happening. However, HOA never notified us of anything related to the swallow nests (their presence, the removal, etc.). We now have a swallow bug infestation and are paying $2K to combat the issue. Is this something we are within our rights to bring up with HOA and is there anything we are able to hold them accountable for?",
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"selftext_html": "<!-- SC_OFF --><div class=\"md\"><p>Basically my home had Swallow nests settling under the overhangs of our roof. After some time I believe they were removed by HOA and netting was applied to prevent this from happening. However, HOA never notified us of anything related to the swallow nests (their presence, the removal, etc.). We now have a swallow bug infestation and are paying $2K to combat the issue. Is this something we are within our rights to bring up with HOA and is there anything we are able to hold them accountable for?</p>\n</div><!-- SC_ON -->",
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"selftext": "I was recently called to a hearing by my HOA for excessive dog barking and I\u2019m trying to understand how to handle it and what I can do better.\n\nBack in December, I received a warning about my dog being on the balcony unattended. Since then, I\u2019ve made sure that whenever my dog goes onto the balcony, I am with her. The only reason she goes out there is because we have a porch potty set up for her.\n\nAfter receiving that warning, we also made a big change to her routine. She now goes to doggy daycare from 6:30 AM to 6:30 PM, and she\u2019s usually asleep by around 9 PM, so realistically there\u2019s only about a 3-hour window in the evening where she\u2019s even awake at home.\n\nShe does bark sometimes, but it\u2019s usually in response to the dogs directly across from us. They have two dogs that bark at her when they see her, and that tends to trigger the barking. There are also times when she\u2019ll bark briefly inside if other dogs in the neighborhood are barking outside.\n\nWhen she does bark, I correct it and bring her inside or get her to stop, and it normally lasts under a minute before I intervene.\n\nWe\u2019ve also recently contracted a trainer to help us work on reducing the barking, specifically focusing on how to train her not to react when other dogs bark at her.\n\nWhat I\u2019m struggling with is understanding where the line is between normal dog behavior vs. something the HOA would consider excessive. In my neighborhood, it\u2019s pretty common to hear dogs barking, there are dogs in the building behind us that bark frequently and other dogs around the complex that bark when they hear each other.\n\nI want to handle the hearing the right way and not make the situation worse. My goal is to show that I\u2019m trying to be responsible and proactive.\n\nFor those of you who have dealt with HOA complaints or hearings before:\n\n\t\u2022\tHow would you approach the hearing?\n\n\t\u2022\tIs there anything I should bring (documentation, proof of daycare schedule, trainer, etc.)?\n\n\t\u2022\tWhat steps would you suggest to show I\u2019m actively trying to prevent barking?\n\nI genuinely want to be a good neighbor and resolve this, but I\u2019m not sure what else I should be doing differently.\n\nAny advice would be appreciated.",
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"mod_reason_by": null,
"removal_reason": null,
"link_flair_background_color": "#4071bf",
"id": "1rybxj0",
"is_robot_indexable": true,
"report_reasons": null,
"author": "Brilliant-Nail3706",
"discussion_type": null,
"num_comments": 36,
"send_replies": true,
"contest_mode": false,
"mod_reports": [],
"author_patreon_flair": false,
"author_flair_text_color": null,
"permalink": "/r/HOA/comments/1rybxj0/all_na_have_any_of_your_hoas_banned_bird_feeders/",
"stickied": false,
"url": "https://www.reddit.com/r/HOA/comments/1rybxj0/all_na_have_any_of_your_hoas_banned_bird_feeders/",
"subreddit_subscribers": 53252,
"created_utc": 1773953259.0,
"num_crossposts": 0,
"media": null,
"is_video": false
},
"score": 6,
"keywords": [],
"sentiment": "neutral"
}
]
}

7
agents/reddit-scout/logs/cron.log Normal file
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Reddit Scout run completed at Tue Mar 17 08:00:02 EDT 2026
Reddit Scout run completed at Tue Mar 17 15:00:01 EDT 2026
Reddit Scout run completed at Wed Mar 18 08:00:01 EDT 2026
Reddit Scout run completed at Wed Mar 18 15:00:01 EDT 2026
Reddit Scout run completed at Thu Mar 19 08:00:02 EDT 2026
Reddit Scout run completed at Thu Mar 19 15:00:03 EDT 2026
Reddit Scout run completed at Fri Mar 20 08:00:01 EDT 2026

13
agents/reddit-scout/logs/scout-20260316.log Normal file
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[18:53:49] === Reddit Scout Starting ===
[18:53:50] Fetched 50 posts from r/HOA
[18:53:50] 🏘️ *REDDIT SCOUT — HOA DIGEST*
📅 Mar 16, 2026 at 06:53 PM
🎯 *8 relevant posts found*
━━━━━━━━━━━━━━━
*TOP OPPORTUNITIES*
━━━━━━━━━━━━━━━
*1.* [10 pts] r/HOA (17h ago)
📌 *[CONDO][NV] [VENT]Board abou...
[18:53:50] === Done: 8 matches | Total scanned: 50 ===

17
agents/reddit-scout/logs/scout-20260317.log Normal file
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@@ -0,0 +1,17 @@
[08:00:00] === Reddit Scout Starting ===
[08:00:02] Fetched 50 posts from r/HOA
[08:00:02] 🏘️ *REDDIT SCOUT — HOA DIGEST*
📅 Mar 17, 2026 at 08:00 AM
🎯 *2 relevant posts found*
━━━━━━━━━━━━━━━
*TOP OPPORTUNITIES*
━━━━━━━━━━━━━━━
*1.* [6 pts] r/HOA (9h ago)
📌 *President withheld mailbox key...
[08:00:02] === Done: 2 matches | Total scanned: 100 ===
[15:00:00] === Reddit Scout Starting ===
[15:00:01] Fetched 50 posts from r/HOA
[15:00:01] 🏘️ No relevant HOA discussions found in last scan....
[15:00:01] === Done: 0 matches | Total scanned: 150 ===

17
agents/reddit-scout/logs/scout-20260318.log Normal file
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@@ -0,0 +1,17 @@
[08:00:00] === Reddit Scout Starting ===
[08:00:01] Fetched 50 posts from r/HOA
[08:00:01] 🏘️ *REDDIT SCOUT — HOA DIGEST*
📅 Mar 18, 2026 at 08:00 AM
🎯 *1 relevant posts found*
━━━━━━━━━━━━━━━
*TOP OPPORTUNITIES*
━━━━━━━━━━━━━━━
*1.* [5 pts] r/HOA (16h ago)
📌 *Anyone else noticing buyers h...
[08:00:01] === Done: 1 matches | Total scanned: 200 ===
[15:00:00] === Reddit Scout Starting ===
[15:00:01] Fetched 50 posts from r/HOA
[15:00:01] 🏘️ No relevant HOA discussions found in last scan....
[15:00:01] === Done: 0 matches | Total scanned: 250 ===

8
agents/reddit-scout/logs/scout-20260319.log Normal file
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[08:00:00] === Reddit Scout Starting ===
[08:00:02] Fetched 50 posts from r/HOA
[08:00:02] 🏘️ No relevant HOA discussions found in last scan....
[08:00:02] === Done: 0 matches | Total scanned: 300 ===
[15:00:01] === Reddit Scout Starting ===
[15:00:03] Fetched 50 posts from r/HOA
[15:00:03] 🏘️ No relevant HOA discussions found in last scan....
[15:00:03] === Done: 0 matches | Total scanned: 350 ===

13
agents/reddit-scout/logs/scout-20260320.log Normal file
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@@ -0,0 +1,13 @@
[08:00:00] === Reddit Scout Starting ===
[08:00:01] Fetched 50 posts from r/HOA
[08:00:01] 🏘️ *REDDIT SCOUT — HOA DIGEST*
📅 Mar 20, 2026 at 08:00 AM
🎯 *1 relevant posts found*
━━━━━━━━━━━━━━━
*TOP OPPORTUNITIES*
━━━━━━━━━━━━━━━
*1.* [6 pts] r/HOA (15h ago)
📌 *[All] [N/A] Have any of your ...
[08:00:01] === Done: 1 matches | Total scanned: 400 ===

225
agents/reddit-scout/scout.py Executable file
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@@ -0,0 +1,225 @@
#!/usr/bin/env python3
"""Reddit Scout - HOA Edition
Monitors r/HOA for relevant discussions
Runs twice daily: 8am and 3pm
"""
import json, re, time, urllib.request
from datetime import datetime, timedelta
from pathlib import Path
SCRIPT_DIR = Path(__file__).parent
for d in [SCRIPT_DIR / "state", SCRIPT_DIR / "logs", SCRIPT_DIR / "digests"]:
d.mkdir(parents=True, exist_ok=True)
STATE_FILE = SCRIPT_DIR / "state" / "scout-state.json"
LOG_FILE = SCRIPT_DIR / "logs" / f"scout-{datetime.now().strftime('%Y%m%d')}.log"
DIGEST_FILE = SCRIPT_DIR / "digests" / f"digest-{datetime.now().strftime('%Y%m%d-%H%M')}.json"
KEYWORDS = ["budget", "reserve", "assessment", "investments", "planning", "spreadsheet"]
NEGATIVE = ["scam", "worst"]
IGNORE_AFTER = 48 # hours
def log(msg):
ts = datetime.now().strftime('%H:%M:%S')
print(f"[{ts}] {msg}")
with open(LOG_FILE, 'a') as f:
f.write(f"[{ts}] {msg}\n")
def load_state():
if STATE_FILE.exists():
return json.loads(STATE_FILE.read_text())
return {"processed_ids": [], "total_scanned": 0, "total_matches": 0}
def save_state(s):
STATE_FILE.write_text(json.dumps(s, indent=2))
def fetch_reddit_posts():
"""Fetch posts from r/HOA using Reddit JSON API"""
try:
# Reddit's public JSON endpoint (no auth needed for read)
url = "https://www.reddit.com/r/HOA/new.json?limit=50"
req = urllib.request.Request(
url,
headers={"User-Agent": "Mozilla/5.0 (HOA Scout Bot 1.0)"}
)
with urllib.request.urlopen(req, timeout=20) as r:
data = json.loads(r.read().decode())
return data.get('data', {}).get('children', [])
except Exception as e:
log(f"Reddit fetch error: {e}")
return []
def score_post(post_data):
"""Score post by relevance to HOA Ledger IQ"""
title = post_data.get('title', '').lower()
selftext = post_data.get('selftext', '').lower()
score = 0
# Keyword matches (0-5 points)
matched = [k for k in KEYWORDS if k in title or k in selftext]
score += min(len(matched) * 2, 5)
# Engagement (0-3 points)
upvotes = post_data.get('ups', 0)
if upvotes > 50: score += 3
elif upvotes > 20: score += 2
elif upvotes > 5: score += 1
# Comments (0-3 points)
comments = post_data.get('num_comments', 0)
if comments > 20: score += 3
elif comments > 5: score += 2
elif comments > 0: score += 1
# Question post bonus (+2)
if any(q in title for q in ['?', 'how', 'what', 'best', 'recommend']):
score += 2
# Negative keyword penalty
if any(n in title or n in selftext for n in NEGATIVE):
score -= 3
return max(score, 0), matched
def analyze_sentiment(text):
"""Basic sentiment analysis"""
text = text.lower()
frustrated = ['stupid', 'ridiculous', 'nightmare', 'horrible', 'terrible', 'angry']
positive = ['great', 'helpful', 'thank', 'appreciate', 'awesome']
fcount = sum(1 for w in frustrated if w in text)
pcount = sum(1 for w in positive if w in text)
if fcount > pcount: return "frustrated"
if pcount > fcount: return "positive"
return "neutral"
def is_recent(created_utc):
"""Check if post is within last IGNORE_AFTER hours"""
post_time = datetime.fromtimestamp(created_utc)
age_hours = (datetime.now() - post_time).total_seconds() / 3600
return age_hours <= IGNORE_AFTER
def format_digest(posts):
"""Format posts into digest message"""
if not posts:
return "🏘️ No relevant HOA discussions found in last scan."
lines = [
"🏘️ *REDDIT SCOUT — HOA DIGEST*",
f"📅 {datetime.now().strftime('%b %d, %Y at %I:%M %p')}",
f"🎯 *{len(posts)} relevant posts found*",
"",
"━━━━━━━━━━━━━━━",
"*TOP OPPORTUNITIES*",
"━━━━━━━━━━━━━━━",
""
]
for i, p in enumerate(posts[:10], 1):
data = p['data']
age = (datetime.now() - datetime.fromtimestamp(data['created_utc'])).total_seconds() // 3600
lines.append(f"*{i}.* [{p['score']} pts] r/HOA ({int(age)}h ago)")
lines.append(f"📌 *{data['title'][:60]}*")
lines.append(f" ⬆️ {data.get('ups', 0)} 💬 {data.get('num_comments', 0)}")
lines.append(f" 🔑 {', '.join(p['keywords'])}")
lines.append(f" 💡 {p['sentiment']} | Reply: {'YES' if p['score'] > 8 else 'maybe'}")
lines.append(f" 🔗 https://reddit.com{data['permalink']}")
lines.append("")
# Sentiment summary
sentiments = [p['sentiment'] for p in posts]
total = len(sentiments)
frustrated = sentiments.count('frustrated')
positive = sentiments.count('positive')
lines.extend([
"━━━━━━━━━━━━━━━",
"*SENTIMENT*",
"━━━━━━━━━━━━━━━",
f"😤 Frustrated: {frustrated}/{total}",
f"😊 Positive: {positive}/{total}",
f"😐 Neutral: {total - frustrated - positive}/{total}"
])
return '\n'.join(lines)
def send_digest(message):
"""Send digest to OpenClaw"""
log(message[:200] + "...")
# OpenClaw will pick up stdout/log
return True
def scout():
"""Main scouting function"""
log("=== Reddit Scout Starting ===")
s = load_state()
# Fetch posts
posts_raw = fetch_reddit_posts()
log(f"Fetched {len(posts_raw)} posts from r/HOA")
matches = []
for child in posts_raw:
try:
data = child.get('data', {})
post_id = data.get('id')
# Skip already processed
if post_id in s['processed_ids']:
continue
# Skip old posts
if not is_recent(data.get('created_utc', 0)):
continue
# Score post
score, keywords = score_post(data)
# Only include if score > 5
if score < 5:
s['processed_ids'].append(post_id)
continue
# Analyze sentiment
sentiment = analyze_sentiment(data.get('selftext', '') + data.get('title', ''))
matches.append({
'data': data,
'score': score,
'keywords': keywords,
'sentiment': sentiment
})
s['processed_ids'].append(post_id)
except Exception as e:
log(f"Error processing post: {e}")
continue
# Sort by score
matches.sort(key=lambda x: x['score'], reverse=True)
# Generate and send digest
digest = format_digest(matches)
send_digest(digest)
s['total_scanned'] += len(posts_raw)
s['total_matches'] += len(matches)
save_state(s)
# Save digest to file for reference
DIGEST_FILE.write_text(json.dumps({
'timestamp': datetime.now().isoformat(),
'matches': len(matches),
'posts': matches
}, indent=2))
log(f"=== Done: {len(matches)} matches | Total scanned: {s['total_scanned']} ===")
def main():
scout()
if __name__ == "__main__":
main()

55
agents/reddit-scout/state/scout-state.json Normal file
View File

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{
"processed_ids": [
"1rvlywg",
"1rvkbx0",
"1rvjeuf",
"1rvhqwj",
"1rvgow8",
"1rvd4ao",
"1rvcg39",
"1rvbe67",
"1rvbd42",
"1rvav8r",
"1rv95w5",
"1rv11k6",
"1rv07ul",
"1rv07fb",
"1rv0752",
"1ruw8pi",
"1rurcli",
"1runpv3",
"1runcek",
"1ruh6on",
"1rud0uk",
"1rvwro7",
"1rvun79",
"1rvrrp2",
"1rvrigi",
"1rvreaz",
"1rwctbz",
"1rwbl70",
"1rw7ve3",
"1rw7fvf",
"1rwvc8k",
"1rwh9gb",
"1rxbzgq",
"1rxb3xc",
"1rxap30",
"1rx6j98",
"1rx5edi",
"1rxxifc",
"1rxpxk3",
"1rxn6oq",
"1rxmpdw",
"1ry7i4j",
"1ry6xn7",
"1rykhn3",
"1ryicnr",
"1rygttw",
"1rygl0g",
"1rydtwc",
"1rybxj0"
],
"total_scanned": 400,
"total_matches": 12
}