feat: Add Chatwoot Agent Bot prototype and FAQ knowledge base

- Created chatwoot-agent-bot/ with Node.js webhook server
- Bot detects intent (greeting, billing, technical, features, account)
- Auto-responds from FAQ knowledge base or escalates to human
- FAQ-KB.md: Living knowledge base that grows with customer questions
- CHATWOOT-SETUP.md: Complete deployment and configuration guide
- Supports Telegram notifications on escalation
- Bot runs on port 3001, ready for Chatwoot webhook integration

chatwoot-agent-bot/.env.example

@@ -0,0 +1,20 @@
+# Chatwoot Agent Bot Configuration
+
+# Your Chatwoot instance URL
+CHATWOOT_URL=https://your-chatwoot-instance.com
+
+# Bot webhook token (from Chatwoot bot settings)
+BOT_WEBHOOK_TOKEN=your_bot_token_here
+
+# Chatwoot API token (from your profile settings)
+CHATWOOT_API_TOKEN=your_api_token_here
+
+# Account ID in Chatwoot
+CHATWOOT_ACCOUNT_ID=1
+
+# Telegram notification settings (for escalations)
+TELEGRAM_BOT_TOKEN=your_telegram_bot_token
+TELEGRAM_CHAT_ID=your_chat_id
+
+# Port for the webhook server
+PORT=3001