feat: Add Chatwoot Agent Bot prototype and FAQ knowledge base

- Created chatwoot-agent-bot/ with Node.js webhook server
- Bot detects intent (greeting, billing, technical, features, account)
- Auto-responds from FAQ knowledge base or escalates to human
- FAQ-KB.md: Living knowledge base that grows with customer questions
- CHATWOOT-SETUP.md: Complete deployment and configuration guide
- Supports Telegram notifications on escalation
- Bot runs on port 3001, ready for Chatwoot webhook integration

skills/serp-analysis/references/example-report.md

@@ -0,0 +1,85 @@
+# SERP Analysis — Example Report
+
+This is a complete example output showing the expected format for SERP analysis deliverables.
+
+## Prompt
+
+**User**: "Analyze the SERP for 'how to start a podcast'"
+
+## Example Output
+
+```markdown
+# SERP Analysis: "how to start a podcast"
+
+## SERP Overview
+
+**Intent**: Informational (100%)
+**Difficulty**: 72/100 (High)
+**AI Overview**: Yes - comprehensive guide format
+
+### SERP Features Present
+
+| Feature | Present | Analysis |
+|---------|---------|----------|
+| AI Overview | ✅ | Lists steps, cites 3 sources |
+| Featured Snippet | ✅ | Step-by-step list from Buzzsprout |
+| People Also Ask | ✅ | 4 questions visible, expandable |
+| Video Results | ✅ | 3 YouTube videos mid-page |
+| Image Pack | ❌ | |
+
+### Top 5 Results Analysis
+
+| Pos | Domain | DA | Word Count | Format | Backlinks |
+|-----|--------|-----|------------|--------|-----------|
+| 1 | Buzzsprout | 71 | 8,500 | Ultimate Guide | 2,400 |
+| 2 | Spotify | 93 | 3,200 | How-to Guide | 890 |
+| 3 | Podcastinsights | 58 | 12,000 | Mega Guide | 1,800 |
+| 4 | Transistor | 62 | 5,500 | Tutorial | 720 |
+| 5 | HubSpot | 91 | 6,200 | Complete Guide | 1,100 |
+
+### Why #1 Ranks First
+
+Buzzsprout's guide succeeds because:
+1. **Comprehensive** - Covers every step in detail
+2. **Updated** - Current year in title, recent updates
+3. **Structured** - Clear numbered steps (owns featured snippet)
+4. **Authoritative** - Podcast hosting company (topical authority)
+5. **Supporting content** - Links to detailed sub-guides
+
+### Featured Snippet Opportunity
+
+**Current format**: Ordered list (steps)
+**Current holder**: Buzzsprout
+
+**To win snippet**:
+- Create cleaner, more scannable list format
+- Keep steps to 8-10 items max
+- Start each step with action verb
+- Include "how to start a podcast" in H2
+
+### AI Overview Analysis
+
+**Sources cited**:
+1. Buzzsprout - "Choose your podcast topic"
+2. Spotify for Podcasters - "Record and edit"
+3. Wikipedia - Definition of podcasting
+
+**Pattern**: AI pulls step-by-step instructions from guides with clear structure
+
+### Content Requirements
+
+To rank on page 1:
+- **Word count**: 5,000+ words minimum
+- **Format**: Step-by-step ultimate guide
+- **Backlinks**: 500+ from relevant domains
+- **Updates**: Must show current year
+- **Unique angle**: Equipment comparisons, cost breakdowns, or specific niche focus
+
+### Recommended Strategy
+
+Given high difficulty, consider:
+1. Target long-tail: "how to start a podcast for free" (Difficulty: 45)
+2. Target niche: "how to start a podcast about [topic]" (Difficulty: 30)
+3. Create supporting video content for video carousel
+4. Focus on PAA optimization for quick wins
+```