olsch01
5319bcd30b
- Created chatwoot-agent-bot/ with Node.js webhook server - Bot detects intent (greeting, billing, technical, features, account) - Auto-responds from FAQ knowledge base or escalates to human - FAQ-KB.md: Living knowledge base that grows with customer questions - CHATWOOT-SETUP.md: Complete deployment and configuration guide - Supports Telegram notifications on escalation - Bot runs on port 3001, ready for Chatwoot webhook integration
21 lines
505 B
Plaintext
21 lines
505 B
Plaintext
# Chatwoot Agent Bot Configuration
|
|
|
|
# Your Chatwoot instance URL
|
|
CHATWOOT_URL=https://your-chatwoot-instance.com
|
|
|
|
# Bot webhook token (from Chatwoot bot settings)
|
|
BOT_WEBHOOK_TOKEN=your_bot_token_here
|
|
|
|
# Chatwoot API token (from your profile settings)
|
|
CHATWOOT_API_TOKEN=your_api_token_here
|
|
|
|
# Account ID in Chatwoot
|
|
CHATWOOT_ACCOUNT_ID=1
|
|
|
|
# Telegram notification settings (for escalations)
|
|
TELEGRAM_BOT_TOKEN=your_telegram_bot_token
|
|
TELEGRAM_CHAT_ID=your_chat_id
|
|
|
|
# Port for the webhook server
|
|
PORT=3001
|