feat: Add Chatwoot Agent Bot prototype and FAQ knowledge base

- Created chatwoot-agent-bot/ with Node.js webhook server
- Bot detects intent (greeting, billing, technical, features, account)
- Auto-responds from FAQ knowledge base or escalates to human
- FAQ-KB.md: Living knowledge base that grows with customer questions
- CHATWOOT-SETUP.md: Complete deployment and configuration guide
- Supports Telegram notifications on escalation
- Bot runs on port 3001, ready for Chatwoot webhook integration

skills/proactivity/state.md

@@ -0,0 +1,36 @@
+# State Routing
+
+Proactivity works best when stable memory and live task state stay separate.
+
+## Use Stable Memory For
+
+- durable activation preferences
+- action boundaries that should persist
+- batching, timing, and style preferences
+- recurring rules the user expects later
+
+## Use Session State For
+
+- current objective
+- last confirmed decision
+- current blocker
+- next useful move
+
+## Use the Working Buffer For
+
+- volatile breadcrumbs during long tasks
+- partial findings not ready for durable memory
+- recovery hints after tool-heavy work
+- temporary notes that should be cleared later
+
+## Use Heartbeat State For
+
+- promised follow-ups
+- stale blockers worth re-checking
+- recurring checks that should stay lightweight
+- triggers that justify messaging the user
+
+## Routing Rule
+
+If the note should still matter next week, it belongs in stable memory.
+If it matters for the current task only, it belongs in active state.