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olsch01 5319bcd30b feat: Add Chatwoot Agent Bot prototype and FAQ knowledge base

- Created chatwoot-agent-bot/ with Node.js webhook server
- Bot detects intent (greeting, billing, technical, features, account)
- Auto-responds from FAQ knowledge base or escalates to human
- FAQ-KB.md: Living knowledge base that grows with customer questions
- CHATWOOT-SETUP.md: Complete deployment and configuration guide
- Supports Telegram notifications on escalation
- Bot runs on port 3001, ready for Chatwoot webhook integration

2026-04-01 16:26:05 -04:00

930 B

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State Routing

Proactivity works best when stable memory and live task state stay separate.

Use Stable Memory For

durable activation preferences
action boundaries that should persist
batching, timing, and style preferences
recurring rules the user expects later

Use Session State For

current objective
last confirmed decision
current blocker
next useful move

Use the Working Buffer For

volatile breadcrumbs during long tasks
partial findings not ready for durable memory
recovery hints after tool-heavy work
temporary notes that should be cleared later

Use Heartbeat State For

promised follow-ups
stale blockers worth re-checking
recurring checks that should stay lightweight
triggers that justify messaging the user

Routing Rule

If the note should still matter next week, it belongs in stable memory. If it matters for the current task only, it belongs in active state.

930 B Raw Blame History