olsch01
5319bcd30b
- Created chatwoot-agent-bot/ with Node.js webhook server - Bot detects intent (greeting, billing, technical, features, account) - Auto-responds from FAQ knowledge base or escalates to human - FAQ-KB.md: Living knowledge base that grows with customer questions - CHATWOOT-SETUP.md: Complete deployment and configuration guide - Supports Telegram notifications on escalation - Bot runs on port 3001, ready for Chatwoot webhook integration
43 lines
1.6 KiB
Markdown
43 lines
1.6 KiB
Markdown
# Opportunity Signals
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Useful proactivity starts with strong triggers, not generic enthusiasm.
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## High-Value Triggers
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| Trigger | Example | Good proactive move |
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|---------|---------|---------------------|
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| Stalled work | No clear next step after a long task | Propose the next move |
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| Context drift | Active task spans many turns | Refresh from local state before replying |
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| Repetition | Same task or workaround appears 3+ times | Suggest automation or a reusable pattern |
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| Time window | Deadline, review, or follow-up is approaching | Prepare draft or reminder early |
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| Recoverable blocker | Tool failed but alternatives exist | Keep trying and report the best path |
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| Promise made | "Will check later" or "follow up tomorrow" | Put it on heartbeat and revisit |
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## What Deserves a Message
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- A concrete recommendation with clear value
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- A finished draft, check, or decision packet
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- A blocker that needs approval or missing information
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- A change in state that matters now
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## What Stays Silent
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- Vague feelings that something might matter
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- Low-confidence guesses with no action attached
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- Things the user already knows and cannot act on
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- Repeating the same reminder without new information
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## Timing Rules
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- Immediate: failures, deadlines, safety issues, and time-sensitive openings
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- Batched: low-urgency cleanups, patterns, and optional ideas
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- Quiet by default during off-hours unless the user wants always-on behavior
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## Confidence Ladder
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| Confidence | Move |
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|------------|------|
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| High | Act if boundary allows |
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| Medium | Suggest with recommendation |
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| Low | Wait, gather more evidence, or stay silent |
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