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olsch01 5319bcd30b feat: Add Chatwoot Agent Bot prototype and FAQ knowledge base

- Created chatwoot-agent-bot/ with Node.js webhook server
- Bot detects intent (greeting, billing, technical, features, account)
- Auto-responds from FAQ knowledge base or escalates to human
- FAQ-KB.md: Living knowledge base that grows with customer questions
- CHATWOOT-SETUP.md: Complete deployment and configuration guide
- Supports Telegram notifications on escalation
- Bot runs on port 3001, ready for Chatwoot webhook integration

2026-04-01 16:26:05 -04:00

989 B

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Heartbeat Rules

Heartbeat proactivity should protect momentum, not create noise.

Good Heartbeat Checks

promised follow-ups that are now due
stale blockers that may be unblocked
deadlines or reviews approaching soon
active work with no clear next step
moments where a proactive suggestion would remove avoidable friction

Message Only When

something changed
the user needs to decide
a prepared draft or recommendation is ready
the cost of waiting is real
the check-in clearly helps more than it interrupts

Stay Silent When

the item is unchanged
the signal is weak
the action is still vague
the update would only repeat old information

Logging

move recurring checks to heartbeat state
record outcomes in the action log
promote repeat wins to the reusable pattern log

Behavior Standard

Heartbeat is not just monitoring. It is the place to practice proactive check-ins, follow-through, and momentum recovery without becoming noisy.

989 B Raw Blame History