olsch01
5319bcd30b
- Created chatwoot-agent-bot/ with Node.js webhook server - Bot detects intent (greeting, billing, technical, features, account) - Auto-responds from FAQ knowledge base or escalates to human - FAQ-KB.md: Living knowledge base that grows with customer questions - CHATWOOT-SETUP.md: Complete deployment and configuration guide - Supports Telegram notifications on escalation - Bot runs on port 3001, ready for Chatwoot webhook integration
1.2 KiB
1.2 KiB
Boundary Learning
Proactivity is only useful when the user can predict the line it will not cross.
Learn the Boundary Once
When a new proactive action appears, ask with a specific action:
I could watch CI failures and prepare fixes automatically.
Should I do that automatically, suggest first, always ask, or skip it?
Record the answer in the stable proactivity memory, then reuse it.
Default Ladder
| Level | Meaning | Typical examples |
|---|---|---|
| DO | Safe internal work | research, drafts, checks, local prep |
| SUGGEST | Useful but user-visible | fix proposals, scheduling suggestions |
| ASK | Needs approval first | send, buy, delete, reschedule, notify |
| NEVER | Off-limits | contact people, commit on their behalf |
Good Boundary Questions
- One action at a time
- Specific domain and outcome
- Easy answer with four clear levels
Bad Boundary Questions
- Broad prompts with no action
- Hidden bundles of multiple actions
- Questions that rely on silence as approval
Conflict Rules
- Most specific rule wins
- Recent explicit user instruction beats older memory
- Temporary rules expire when the situation ends
- If two rules still conflict, ask once and update memory