- Created chatwoot-agent-bot/ with Node.js webhook server - Bot detects intent (greeting, billing, technical, features, account) - Auto-responds from FAQ knowledge base or escalates to human - FAQ-KB.md: Living knowledge base that grows with customer questions - CHATWOOT-SETUP.md: Complete deployment and configuration guide - Supports Telegram notifications on escalation - Bot runs on port 3001, ready for Chatwoot webhook integration
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Security
Please file a private vulnerability report via GitHub, email @ljharb, or see https://tidelift.com/security if you have a potential security vulnerability to report.
Incident Response Plan
Please see our Incident Response Plan.
Threat Model
Please see THREAT_MODEL.md.