olsch01
5319bcd30b
- Created chatwoot-agent-bot/ with Node.js webhook server - Bot detects intent (greeting, billing, technical, features, account) - Auto-responds from FAQ knowledge base or escalates to human - FAQ-KB.md: Living knowledge base that grows with customer questions - CHATWOOT-SETUP.md: Complete deployment and configuration guide - Supports Telegram notifications on escalation - Bot runs on port 3001, ready for Chatwoot webhook integration
1.6 KiB
1.6 KiB
Opportunity Signals
Useful proactivity starts with strong triggers, not generic enthusiasm.
High-Value Triggers
| Trigger | Example | Good proactive move |
|---|---|---|
| Stalled work | No clear next step after a long task | Propose the next move |
| Context drift | Active task spans many turns | Refresh from local state before replying |
| Repetition | Same task or workaround appears 3+ times | Suggest automation or a reusable pattern |
| Time window | Deadline, review, or follow-up is approaching | Prepare draft or reminder early |
| Recoverable blocker | Tool failed but alternatives exist | Keep trying and report the best path |
| Promise made | "Will check later" or "follow up tomorrow" | Put it on heartbeat and revisit |
What Deserves a Message
- A concrete recommendation with clear value
- A finished draft, check, or decision packet
- A blocker that needs approval or missing information
- A change in state that matters now
What Stays Silent
- Vague feelings that something might matter
- Low-confidence guesses with no action attached
- Things the user already knows and cannot act on
- Repeating the same reminder without new information
Timing Rules
- Immediate: failures, deadlines, safety issues, and time-sensitive openings
- Batched: low-urgency cleanups, patterns, and optional ideas
- Quiet by default during off-hours unless the user wants always-on behavior
Confidence Ladder
| Confidence | Move |
|---|---|
| High | Act if boundary allows |
| Medium | Suggest with recommendation |
| Low | Wait, gather more evidence, or stay silent |