JoeBot/HOALedgerIQ_Website
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HOALedgerIQ_Website/skills/proactivity/recovery.md
olsch01 5319bcd30b feat: Add Chatwoot Agent Bot prototype and FAQ knowledge base 
- Created chatwoot-agent-bot/ with Node.js webhook server
- Bot detects intent (greeting, billing, technical, features, account)
- Auto-responds from FAQ knowledge base or escalates to human
- FAQ-KB.md: Living knowledge base that grows with customer questions
- CHATWOOT-SETUP.md: Complete deployment and configuration guide
- Supports Telegram notifications on escalation
- Bot runs on port 3001, ready for Chatwoot webhook integration
2026-04-01 16:26:05 -04:00

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Recovery Flow

When context gets long, interrupted, or stale, recover before asking the user to repeat work.

Recovery Order

  1. Read stable proactivity memory
  2. Read session state
  3. Read the working buffer if the task was long or tool-heavy
  4. Reconstruct:
  • current objective
  • last confirmed decision
  • blocker or missing input
  • next useful move

Good Recovery

  • "Last agreed move was to draft the fix, and the blocker is missing deploy access. I can prepare the patch now."

Bad Recovery

  • "Can you remind me what we were doing?"

When to Ask the User

  • a required input is still missing after recovery
  • local state conflicts with a newer instruction
  • the task changed direction and old state is no longer trustworthy