olsch01
5319bcd30b
- Created chatwoot-agent-bot/ with Node.js webhook server - Bot detects intent (greeting, billing, technical, features, account) - Auto-responds from FAQ knowledge base or escalates to human - FAQ-KB.md: Living knowledge base that grows with customer questions - CHATWOOT-SETUP.md: Complete deployment and configuration guide - Supports Telegram notifications on escalation - Bot runs on port 3001, ready for Chatwoot webhook integration
1.6 KiB
1.6 KiB
FAQ & Knowledge Base
Last updated: 2026-04-01
This document serves as the knowledge base for customer support. It grows organically based on customer questions and interactions.
📚 Table of Contents
- Getting Started
- Billing & Pricing
- Features & Usage
- Technical & Integration
- Account Management
- Troubleshooting
Getting Started
No entries yet - will populate from customer questions
Billing & Pricing
No entries yet - will populate from customer questions
Features & Usage
No entries yet - will populate from customer questions
Technical & Integration
No entries yet - will populate from customer questions
Account Management
No entries yet - will populate from customer questions
Troubleshooting
No entries yet - will populate from customer questions
📝 How This Works
This knowledge base is updated automatically when:
- Customer questions are answered by human agents (added to relevant section)
- New features are documented
- Common issues are identified and resolved
Format for new entries:
### [Question Title]
**Q:** [Customer question]
**A:** [Clear, concise answer]
**Related:** [Links to related docs or sections]
**Added:** YYYY-MM-DD | **Source:** [Ticket # or conversation]
🔍 Search Tips
- Use your chat client's search to find keywords
- Reference this doc when escalating conversations
- Suggest updates when answers need improvement