olsch01
5319bcd30b
- Created chatwoot-agent-bot/ with Node.js webhook server - Bot detects intent (greeting, billing, technical, features, account) - Auto-responds from FAQ knowledge base or escalates to human - FAQ-KB.md: Living knowledge base that grows with customer questions - CHATWOOT-SETUP.md: Complete deployment and configuration guide - Supports Telegram notifications on escalation - Bot runs on port 3001, ready for Chatwoot webhook integration
83 lines
1.6 KiB
Markdown
83 lines
1.6 KiB
Markdown
# FAQ & Knowledge Base
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*Last updated: 2026-04-01*
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This document serves as the knowledge base for customer support. It grows organically based on customer questions and interactions.
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---
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## 📚 Table of Contents
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- [Getting Started](#getting-started)
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- [Billing & Pricing](#billing--pricing)
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- [Features & Usage](#features--usage)
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- [Technical & Integration](#technical--integration)
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- [Account Management](#account-management)
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- [Troubleshooting](#troubleshooting)
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---
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## Getting Started
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*No entries yet - will populate from customer questions*
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---
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## Billing & Pricing
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*No entries yet - will populate from customer questions*
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---
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## Features & Usage
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*No entries yet - will populate from customer questions*
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---
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## Technical & Integration
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*No entries yet - will populate from customer questions*
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---
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## Account Management
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*No entries yet - will populate from customer questions*
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---
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## Troubleshooting
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*No entries yet - will populate from customer questions*
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---
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## 📝 How This Works
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This knowledge base is updated automatically when:
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1. Customer questions are answered by human agents (added to relevant section)
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2. New features are documented
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3. Common issues are identified and resolved
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**Format for new entries:**
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```markdown
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### [Question Title]
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**Q:** [Customer question]
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**A:** [Clear, concise answer]
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**Related:** [Links to related docs or sections]
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**Added:** YYYY-MM-DD | **Source:** [Ticket # or conversation]
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```
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---
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## 🔍 Search Tips
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- Use your chat client's search to find keywords
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- Reference this doc when escalating conversations
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- Suggest updates when answers need improvement
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